Akkodis is an organization with more than 1,000 engineering, scientific and digital experts in Belgium. Our mission is clear: create a smarter future together! We are a one-stop-shop for engineering, IT, Life Science, and new technologies. Our combined passion for talent and technology allows us to look at the world differently.

 With our 360° offer we support companies in all sectors in implementing Smart Industry solutions, from the up and reskilling of entire teams to the delivery of complete projects. Our added value? We make incredible happen!

 For one of our client, we are looking for an Angular Engineer.

 Job Description

 Your main duties will be:

Log, categorize and prioritize incidents, requests, problems and changes
Perform troubleshooting, answer user queries, search the root cause of problems and implement changes
Resolve Incidents, Requests, Problems
Escalate the tickets to the correct high level of service support where needed
Contribute to maximizing first-line resolution (coaching, maintaining knowledge base, recording findings from the resolution of incidents for future use etc.)
Control service and systems capacities
Ensure that the required security level is maintained
Participate in some project activities, like writing administrative, Installation, user guides
Participate in creating step by step Standard Operational Procedures
Contribute to improve the service
Investigate new technologies to optimize the work of the support team

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