Akkodis is an organization with more than 1,000 engineering, scientific and digital experts in Belgium. Our mission is clear: create a smarter future together! We are a one-stop-shop for engineering, IT, Life Science, and new technologies. Our combined passion for talent and technology allows us to look at the world differently.

With our 360° offer we support companies in all sectors in implementing Smart Industry solutions, from the up and reskilling of entire teams to the delivery of complete projects. Our added value? We make incredible happen!

 Main tasks :

 • Provisioning of catalog IS/IT services (staging of new computers, installation of softwares,…)

• Onboarding of new end-users

• Remote or on-site resolving technical problems with hardware, software and connectivity (L0 - L1) • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve

• Advise end-user about the use of catalog IS/IT services

• Participate in the configuration and support of internal systems

• Participate to all End-Support Squad tasks (physical inventory, evacuation of obsolete equipment,..)

• Adhering to documented policies, procedures and processes that are specific to the IS/IT department

• Clear and concise documentation of all end-user interaction within appropriate ITSM tool

• Working closely together with the Squad Leads, IT Manager and IT Program Manager to report status, facilitate decisions, manage risks and escalate as needed.

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